We are committed to keeping your account secure.

At Mobiloil Credit Union, protecting our members from fraud is our top priority. Below you will find tips, tricks, tools, articles, and other resources to help you stay informed, aware, and protected from fraud attempts. Be sure to check back often as this page will regularly be updated with any new trends we see.

Mobiloil Credit Union will never text or call and ask for your online banking account information. Never provide your online banking account information over the phone.

Girl receiving fraud text alert

Fraud Defense

Some of the ways you can fight fraud:

1. Account Alerts: Monitoring your account frequently is one of the best ways to identify unauthorized activity. Click here to access the Account Alerts Guide.

2. Card Management Tool: If you ever need to block, freeze, or report a lost or stolen debit or credit card, the Card Management Tool makes it simple.

Stay Secure

To protect yourself from fraud, these are some best practices that we recommend:

1. Use a unique password. Never use the same password for multiple accounts and channels. Keep your banking password unique so it's not easily guessed by hackers.

2. Change your password frequently. If you change your password regularly, this helps prevent fraudsters from accessing your account.

3. Never access your bank account or make purchases from public wifi. (For example: coffee shops, airports, stores, and hotels.)

4. Always shred paper that contains your private information. (For example: your full name, address, account numbers, pin numbers, and passwords.

5. Check your credit report once a year. You may request a credit report from a major trade bureau, such as: Equifax, TransUnion, or Experian.

6. Always report lost or stolen credit or debit cards. The sooner you can block your card, the better.

Man smiling while looking at laptop
Employee helping customer

Fraud Help

If you notice fraudulent activity on a debit or credit card, follow these steps:

1. Log in to your account online or through our app and use the card management tool to block your card. Click here to access the card management guide.

2. Next, report the fraudulent activity to us by either visiting a branch, using our MobiloilX App Video Call Service, or by calling our Fraud Department at (409)899-8888.

Common Scams to be Aware of

Woman speaking to a scammer on the phone.

Phone Call Scams

Fraudsters will pose as a  legitimate business (such as Mobiloil Credit Union) through phone calls. They may ask you to verify or share your account information with them. Remember, Mobiloil Credit Union will NEVER call you and ask you to share your personal account information. When in doubt, contact us directly at 409.892.1111.

Someone reading a fraudulent text message on phone.

Smishing

Fraudsters will send fake text messages to trick you into giving them your personal information Be careful not to click links from a text that is not from a trusted source. Never share your personal information, like your password, account number, or Social Security number over text.

Someone reading a fraudulent email on laptop.

Phishing

Fraudsters will impersonate real businesses over email in order to get you to share your private information. Be careful not to click links that are not from a trusted source. Look for spelling errors and extra words or letters in an email address. Scammers like to subtly impersonate real email addresses in order to trick you.

A phone screen with an open zelle app.

Zelle & Other Cash App Scams

Fraudsters will pretend to be working for your Credit Union’s Fraud Department. They will claim your Zelle money was stolen and walk you through “fixing” the issue. They may instruct you to send money through the Zelle app or another cash transfer app, but in reality, your money goes straight into the fraudster's account, stealing your money. Never give your Zelle verification codes to anyone.

Someone filling out a job application on a laptop.

Employment Scams

Fraudsters will advertise a job as a legitimate employer would. They’ll “hire” you but ask for your money or personal information (often stolen from an online application with all of your personal information on it.) Always do online research to verify a company offering you a job and verify who you send forms and applications to.

Someone filling out a loan application online.

Loan Scams

You apply for a loan online on a fictitious site. A fraudster will then contact you asking for your online banking information to fund the loan. The fraudster will remote deposit a fraudulent check into your account and then transfer out your funds. Never share your online banking credentials with anyone.

Man looking at dating app on phone.

Romance Scams

Fraudsters will sometimes pose as an attractive male or female on dating websites, apps, or chat rooms in order to gain your trust, get you to share your personal information to steal your identity, or blackmail you into sending them money. Never share your account information or send money to strangers online.

Concerned woman on the phone

Tech Support Scams

Fraudsters will sometimes impersonate a tech company (like an internet provider, cable provider, Google, Microsoft, Windows, Apple, Facebook, etc.) and falsely claim that your device or account has been hacked or claim that your computer, tablet, phone, or other electronic device is broken. Never let them download any software to “remote in” or click on any links they send you. NEVER download any software from a website that is not safe and trusted and NEVER give out your account passwords or pin numbers to an unknown caller.

Older man looking at ipad

Emergency Scams

Also called "Grandparent" scams, fraudsters will impersonate a relative or friend and try to get you to transfer money or buy gift cards to "help them out." Always verify that the person asking you for money truly is who they say they are. Only send money to someone you know and trust.

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Announcements

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