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Mobiloil Credit Union

Fraud Alerts & Data Breaches

     Equifax logo

The Equifax Security Breach

As many of you may have heard in the news, Equifax publicly announced a data breach that potentially affected 143 million consumers.  At this time, we are unaware of the extent of the data breach; however, we do know that sensitive data, such as names, social security and driver’s license numbers may have been compromised.  In addition, credit card numbers for approximately 209,000 consumers were also accessed.

We will continue to monitor our alert system to determine if there has been any impact on our membership.  In the meantime, members with questions can be directed to to check the status of their personal information.

What You Should Do

There are some steps you can take to protect yourself and mitigate the potential damage done by this breach.

  1. Find Out If Your Information Is Potentially at Risk- Equifax has set up a website that allows consumers to determine if their information was potentially compromised. Click on the tab labeled Potential Impact in the center of the webpage. You’ll then need to enter your name and the last six digits of your Social Security number. But even if the scan suggests that you weren’t compromised, don’t be lulled into a false sense of security. “When breaches like these happen, consumers need to be diligent—and not just in the short term,” Matt Schulz, senior industry analyst for, said in a statement. “Just because nothing looks amiss on your bank statements or your credit report now, that doesn’t mean you haven’t been compromised.”
  1. Sign Up for Credit Monitoring- Equifax announced that it would provide free credit monitoring to all U.S. consumers, regardless of whether their information was potentially compromised. Since the service is free and it’s relatively easy to sign up, it’s a worthwhile safety precaution, even if it’s a bit of a nuisance.  Equifax is offering five separate services under the program, all free, found on the company’s website on a link marked TrustedIDPremier The first is simply getting a copy of your Equifax credit report. The second consists of credit monitoring and automated alerts of key changes to your credit report on any of the three major credit reporting agencies: Equifax, Experian, and Trans Union. Another scans suspicious web sites for your Social Security number. The fourth benefit is up to $1 million worth of identity theft insurance to pay for out-of-pocket expenses if you’re a victim of identity theft. The fifth is the ability to actually put a freeze on your credit report.
  1. Freeze Your Credit- Equifax allows consumers to take the next step and actually freeze their credit lines, and you should take advantage of this. It goes a step further than credit card monitoring in that it prevents anyone from taking out a loan or a credit card in your name.Of course, that includes you. Which means that when you’re actually applying for credit—say, a mortgage, a home equity line or even a store credit card— you’ll have to go in and unfreeze your credit line before you do so.“Consumers should deal with this inconvenience and freeze their credit,” said Guido. “It’s significantly safer than credit card monitoring.”Equifax’s credit freeze form asks for straightforward information including name, address, and Social Security number and you can use the same form to lift the freeze.
  1. Check Your Accounts- Even if you follow all these steps, some experts suggest that the scope of this breach means that you’ll still have to continue to monitor your own accounts for fraudulent activity indefinitely.“Digital data is like a genie in a bottle,” said Casey Oppenheim, co-founder of the privacy-software firm, Disconnect. “Once it gets out of the bottle it’s extremely difficult, if not impossible, to get it back.”The bright side of this incident, such as it is, may be that it encourages consumers to take a more proactive role as watchdogs of their own financial lives.

“Remember that no one cares as much about your money as you do, and you are ultimately your last line of defense against fraud,” Schultz said. “This is reason number 10,000 to check your online bank statements and credit card statements on a regular basis, ideally weekly.” One way of making that task a little easier is by setting up online alerts on your credit card and bank accounts, triggered by parameters like your balance or the size of the transaction.

iTunes logo


Due to the large volume of Apple iTunes disputes that are coming in and the current conditions of our area,  we are advising members to reach out to Apple first should you have fraudulent charges from them.  You are more likely to be reimbursed sooner by contacting them directly.

Apple Online Support Option:, then follow these steps:

1)    iTunes & Apple Music

2)    iTunes Store

3)    Purchase, Billing & Redemption

4)    Unrecognized Charge

5)    Decide how you want help:  Chat, Talk or Schedule a Call

Telephone Number:  800-275-2273

As always the call center is here to help.  1-800-892-1111

Fraudsters are utilizing various phishing scams, including text messages, emails, phone calls, web surveys, etc. in an effort to obtain your account numbers and other personal information. Here’s what you need to know:

Safeguard yourselves against fraud
Know that Mobiloil FCU will never solicit your account, credit and/or debit card numbers or other personal information via any communication method and will never request this information unless you contact the credit union directly. In the event you receive an email or other communication indicating that your online banking access has been locked or restricted, please attempt to access your online banking account from this site only. Do not click on any links provided within unsolicited emails.  Likewise, only open email attachments from known senders and scan the attachments for viruses if possible. Additionally, please disregard any text messages or phone calls from individuals or automated systems indicating that your account has been restricted in some way. In fact, it’s ok to hang up on such callers!

You should also contact the Federal Trade Commission (FTC) directly to report phishing attempts. The FTC can be reached at 877.438.4338 or online at The information you provide will aid in catching the scammers! If you have responded to a communication of this nature and provided your credit union account information, please contact us as soon as possible.